Shop Policies
  1. We Do Not Install Customer Supplied Parts!

    We will not install any customer supplied parts. This is our company policy at Bull Run 4x4 for several reasons.  First, we have no way to warranty a part that we didn’t procure/provide to you. We take pride in being able to provide the very best customer service in the industry by not only selling you the correct part  the first time through one of our distributor relationships but being able to always taking care of you if you have a problem in the future. 

    We simply cannot provide that level of service with customer supplied parts so it’s always been our policy to not install parts that didn’t come from us. 


    1. We will not install anything Rough Country, ever. So please don't ask. 

    2. We won't install your angry grill, ever. 

    3. We will not install customer supplied gears (new or used), lockers or anything internal to an axle.

    4. If we do make an exception to install your Customer Supplied Part, please note we won't warranty our labor on  the install because the margin that we make on a part that we would have supplied to you pays for our technician's salary if we have to go back to fix an issue with a part. If you didn't buy it from us, we have no way to cover our costs. As a small business with fees and parts/material costs on the rise, we simply cannot do work for free.


  2. We Recycle ALL Old Parts Unless You Request to Have Your Parts Returned!

    We recycle ALL OLD parts unless you specifically request that you want your old parts returned. We are sorry but due to the small size of our shop, we cannot store old bumpers, wheels, tires, suspension parts on your behalf. Once the new parts are installed, all old parts are taken behind our building to our recycling pile for pickup every Friday.


  3. All Work Must Be Paid in Full Before Taking Delivery of  Your Jeep

    It's a shame that we even have to make this a policy but all work must be paid in full before we will turn the vehicle back over to you for pickup. We have a very intuitive online payment processing process that's integrated with our invoicing system to make this process as streamlined as possible. No exceptions. If you can't pay for the work, the vehicle stays put as collateral until you can. No Exceptions. 


  4. Parts Deposits Required Before Ordering or Scheduling Work

    We require a full parts deposit to begin the order process for your job. Typically our invoices are split into "Parts" and "Labor" fees. Parts are due at the time of sale and labor is due upon completion of work. We make it very easy to pay your deposit online once your estimate is converted into an invoice then emailed to you. Simply click the link in the email to pay your deposit (be sure to change the total amount due to the total invoice minus labor). Once payment is received, all parts are then ordered. We will reach out to you once we have all of the parts for your job to schedule your work. 



    Do to the custom nature of our business, once a product is ordered through us at Bull Run 4x4, we cannot return the part or product. All sales are final. We are happy to refund labor if you decide to go a different direction, but all parts or products that are purchased on your behalf will be delivered to you at our shop regardless if you have the products installed with us or not. 


  6. No Motor or Transmission Work

    We do not perform any motor or transmission work at Bull Run 4x4. Our expertise starts at the transfer case and back. We can perform work on transfer cases, axles, gears, lockers, suspension, steering, wheels, tires, brakes and more. If you need motor or transmission work, please ask us for a referral to a shop that we recommend. We're happy to provide referrals for things that are outside of our wheelhouse. 


  7. All Jeeps Required to Be Dropped Off

    All customer Jeeps are required to be dropped off for the day if the work is scheduled to take more than 1 hour. We have a very small front office and due to Covid-19 regulations for businesses where we must practice social distancing of at least 6 feet apart, we cannot have customers waiting in our front office. We cannot fit more than 1 person in the front office 6 feet apart from another person due to the small space that we have. We're sorry for any inconveniences. Please arrange to find a ride once you drop your Jeep off. We do offer a key drop in our first bay door if you wish to drop your Jeep off after-hours. We will call you or email you as soon as the work is finished. 


  8. No Sharing of Personal Data

    We do not sell or share your personal data that you provide to us for our records. This data is stored securely in our cloud applications for internal use only. We do not offer your data to any third party at anytime. 


  9. For Off-Road Use Only

    The work we perform on any vehicle is for off-road use only. We are not responsible for any modification that we perform on your Jeep that causes a failure of Virginia state inspection or any other state inspection. By approving the work we are to perform on your vehicle you understand that it is your responsibility to comply with all local, state and federal laws regarding vehicle safety. 

    Our polices are subject to change without notice. Please refer to this page for our updated shop policies.