Our Commitment to You

At Bull Run 4x4, our mission is simple: deliver the highest-quality workmanship and best customer experience in the off-road industry, period.
 

These policies are designed to:

• Protect your vehicle

• Ensure consistent, high-quality results

• Allow our team to operate efficiently and deliver on time
   

We believe in transparency, professionalism, and long-term relationships with our customers.

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Parts Policy (No Customer-Supplied Parts)

To ensure quality, reliability, and warranty support, we only install parts sourced directly through Bull Run 4x4.

This allows us to:

• Guarantee proper fitment and performance

• Provide full support if issues arise

• Stand behind every build with confidence

Re-gearing components (gears, bearings, install kits) must be purchased through us — no exceptions.

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Pricing Policy (No Haggling)

We price our work based on:

• Skilled labor

• High-end equipment

• Proven processes

• Premium parts
   

We are not the cheapest shop—and that’s intentional.

Our customers choose us for:

• Precision workmanship

• Reliability

• Accountability

• 5-star customer service
   

If you’re looking for the lowest price, we may not be the right fit.
If you want it done right the first time, you’re in the right place.

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Scheduling & Parts Arrival

Work is scheduled only after all parts have arrived and been verified.

This ensures:

• Accurate timelines

• No delays mid-project

• A smooth, efficient experience

 

Estimates

• Initial estimates are free (includes one revision)

• Additional revisions or complex builds may require a $169 estimate fee

• That fee is credited back if you move forward with the work

 

Deposits & Payments

• Full parts payment is required upfront to begin ordering

• Labor is due upon completion

• Full payment is required before vehicle pickup

Accepted payment methods:

• Cash

• Credit/Debit (3.5% processing fee)

• Certified check

 

Vehicle Drop-Off & Storage

• Vehicles must be dropped off for most services exceeding 1 hour

• Completed vehicles must be picked up within 3 business days

After that, a $35/day storage fee will apply due to limited space.

 

Scope of Work (What We Service)

We specialize in 2002+ Jeeps, trucks, and SUVs

This focus allows us to deliver:

• Faster turnaround times

• Better parts availability

• Higher-quality results
   

We do not service:

• Vintage models (CJ, YJ, XJ, etc.)

• Transmission rebuilds (replacement only using approved vendors)

 

Custom Work Authorization

Custom work may require real-time decisions.

If we cannot reach you:

• We may proceed with up to 2 hours of additional labor to keep your project moving

• Any work beyond that will always require approval

 

Parts & Material Handling

• Old parts are recycled unless requested in advance

• Wheels/tires must be taken at pickup (local regulations prohibit storage)

 

Warranty

Labor Warranty

• 1-year workmanship warranty (excluding re-gear work)

• Covers installation-related issues

Required:
A 500-mile nut & bolt check must be completed to maintain warranty eligibility.

 

Re-Gear Warranty

• 1-year warranty due to off-road variables (mud, debris, usage conditions)

 

Parts Warranty

• Manufacturer-backed only

• We assist with claims and replacements when applicable

 

All Sales Final

Due to the custom nature of our builds:

• All parts purchases are final

• Labor may be refunded if work has not begun

 

Off-Road Use Disclaimer

All modifications are intended for off-road use only.

Customers are responsible for:

• Local/state inspection compliance

• Understanding how modifications affect vehicle legality

 

Discounts

We proudly offer select parts discounts for:

• Military

• Veterans

• First responders

• Virginia Off-Road 501(c)3 Members

(ID required)

 

Marketing & Communication

By submitting your contact information, you agree to receive:

• Service updates

• Promotions

• Shop news

You may opt out anytime.

 

Privacy

Your data is:

• Securely stored

• Never sold or shared

• No credit card or financial (PCI) data is stored

• Vehicle service history is reported to CARFAX.

 

Policy Updates

Policies may be updated at any time. Please refer to this page for the latest version.

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Last Updated: 4/13/2026