Thank you for taking the time to read up on our service offerings and our shop policies. Please take a moment to familiarize yourself with our shop's policies. Our policies are in place for the best customer experience possible. Please understand that we have published these policies so that we can continue to have a long term, working relationship between our customers and our team. We are privileged to be able to enjoy working with our entire Bull Run 4x4 family, every single day.
NO CUSTOMER SUPPLIED PARTS
No exceptions. Customer supplied parts purchased from same or similar vendors as carried by Bull Run 4x4 cannot be warrantied by us as part supplier and vendor warranties are non-transferrable to another party. Product warranties are only extended to the original purchaser.
WORK CANNOT BE SCHEDULED UNTIL ALL PARTS HAVE ARRIVED
We can schedule your job until all parts have arrived and have been verified. We are not a quick-lube or general service "only" operation. We are a custom Jeep shop. Custom work takes time to complete correctly and we are always booked out 1-2 weeks in advance as that is the nature of our business.
LATE MODEL JEEPS & TRUCKS ONLY (1997 and newer only!)
We are a Jeep specialty shop that knows Jeeps unlike any other. Our high level of service is because our focus is directed to what we know best; 1997 and newer Jeeps and *select* import/domestic trucks! Due to limited parts availability for old models and extensive repair costs, we focus on late model Jeeps and trucks. We do not service or upgrade any vintage Jeeps including the earlier MB, CJ or YJ models.
NO TRANSMISSION WORK
We do not perform any repair or service on transmissions at the shop.
RECYCLING OF OLD PARTS
We take pride in doing what's right for the environment so we recycle all old parts on a weekly basis. If you wish to receive your old parts back, please inform one of our service writers prior to installation.
MINIMUM LABOR RATE CHARGE
We have a one (1) hour minimum labor charge for any and all work performed.
FIRST RESPONDER, MILITARY, VETERAN DISCOUNTS
We offer discounts on select parts (labor is not eligible for discounts) for our customers that have put their life on the line to protect our communities, country and whom have served our great nation. Thank you for your service and please ask about our discounts during the estimate process. A valid ID showing your service is required to prevent stolen valor (it's a shame we have to say this too). We do not offer discounts on labor, wheels, tires or re-gearing at this time.
ALL WORK TO BE PAID IN FULL BEFORE TAKING POSSESSION OF YOUR VEHICLE
It's a shame that we even have to announce this a policy but all work must be paid in full before we will turn the vehicle back over to you for pickup. We have a very intuitive online payment processing process that's integrated with our invoicing system to make this process as streamlined as possible. If you cannot pay for the work, your Jeep remains in our possession as collateral until you can pay for the work performed. No Exceptions.
FULL PARTS DEPOSIT REQUIRED TO START PROJECTS
We require a full parts deposit to begin the ordering process for parts to complete your job. Typically our invoices are split into "Parts" and "Labor" fees. Payment for parts is due at the time of sale and payment for labor is due upon completion of work. We make it very easy to pay your deposit online once your estimate is converted into an invoice then emailed to you. Simply click the "Pay Now" link in the email/SMS that we sent to you with your estimate to pay your parts deposit (be sure to change the total amount due to the total invoice minus labor if the fee listed is inaccurate). Once payment is received, all parts are then ordered. We will reach out to you once we have all of the parts for your job to schedule your work.
ALL SALES ARE FINAL
Due to the custom nature of our business, once a product is ordered through us at Bull Run 4x4, we cannot return the part or product. All sales are final. Please re-read this policy again. We are happy to refund labor if you decide to go a different direction, but all parts or products that are purchased on your behalf will be delivered to you at our shop regardless if you have the products installed with us or not. If you are involved in an accident in your vehicle before the job is started, you are still obligated to take your parts with you and do what you wish with them. We cannot store them onsite as we have limited storage space available.
ALL JEEPS/VEHICLES ARE REQUIRED TO BE DROPPED OFF
All customer Jeeps/vehicles are required to be dropped off for the day if the work is scheduled to take more than 1 hour. We're sorry for any inconveniences. Due to the nature of our business with custom work, it is nearly impossible to plan out every day with accurate start/stop times for jobs we are performing. Please arrange transportation once you drop your Jeep/vehicle off for service or book one of our vehicles from our Turo rental fleet here. We do offer a key drop in our first bay door if you wish to drop your Jeep off after-hours. We will call you/text you and email you as soon as the work is completed.
FOR OFF-ROAD USE ONLY
You acknowledge that any work that we perform on any Jeep/vehicle is for off-road use only. We are not responsible for any modification that we perform on your Jeep/vehicle that causes a failure of Virginia state inspection or any other state inspection. By approving the estimate for work, you understand and acknowledge that it is your responsibility to comply with all local, state and federal laws regarding vehicle safety. We only install head-lights that are DOT compliant. However there are many marker lights, tail lights and other accessories which are not DOT compliant or SAE approved. It your responsibility to determine if the part you are asking to have installed is able to pass local safety inspections.
Bull Run 4x4 offers a one year warranty for any part we install on your behalf. This means that if a nut, bolt or fastener comes loose, or there is an issue with the way a part was installed, please bring the Jeep back to us and we will warranty repair it at no cost within ONE year of the date of purchase.
ALL CUSTOMERS MUST RETURN FOR THE 500 MILE NUT & BOLT CHECK OR ELSE YOUR LABOR WARRANTY WILL BE VOIDED.
Additionally, we will never pay another shop to warranty repair our work regardless of what shop it is. If you damage a nut, bolt or part on your Jeep from an accident, off road use or any other way, we are NOT responsible and the warranty is void. Our warranty is only in effect for fully functioning products that did not incur any damage from any accident or negligence beyond our control. Bull Run 4x4 reserves the right to void any warranty claim based on improper use or accidental damage to any part installed.
Bull Run 4x4 does not provide any warranty on parts. Parts warranties are provided by the original manufacturer. If your parts came with a warranty registration card, please fill out the card with your information and submit the information to the original manufacturer of the part. Most Jeep part manufacturers offer a 1 YEAR WARRANTY from product manufacturing defects. If a product is defective and has failed, Bull Run 4x4 will work with the manufacturer to have the part replaced on your behalf.
All re-gear work including ring gears, pinion gears, bearings, lockers, gaskets and seals are warrantied for 3 months from the date of the original installation. We cannot control mud, dirt, debris from entering axle tubes and causing issues with seals or bearings if you use the Jeep or 4WD vehicle off road. Because of this, re-gear work is warrantied for 3 months from the time of install. No Exceptions.
NO SUBPAR PARTS OFFERED OR INSTALLED
We strive to provide you with the ultimate customer experience during your Jeep service visit or upgrade visit to our shop. We also wish to provide the highest quality of parts available to our demanding customers. Unfortunately, we have witnessed way too many part failures with certain brands that simply don't meet our expectations so we refrain from using them in our builds or repairs. Please see our home page for more information about our preferred vendors or ask one of our service writers for details.
POLICIES SUBJECT TO CHANGE WITHOUT NOTICE
Our polices are subject to change without notice. Please refer to this page for our updated shop policies.
NO SHARING OF PERSONAL DATA
We do not sell or share your personal data that you provide to us for our records. This data is stored securely in our cloud applications for internal use only. We do not offer your data to any third party at anytime. We do not store any PCI data or credit card data on our systems.