We Do Not Install Customer Supplied Parts
We will not install any customer supplied parts. This is our company policy at Bull Run 4x4 for several reasons. First, we have no way to warranty a part that we didn’t procure/provide to you. We take pride in being able to provide the very best customer service in the industry by not only selling you the correct part the first time through one of our distributor relationships but being able to always taking care of you if you have a problem in the future.
We simply cannot provide that level of service with customer supplied parts so it’s always been our policy to not install parts that didn’t come from us.
Parts Deposits Required Before Ordering or Scheduling Work
We require a full parts deposit to begin the order process for your job. Typically our invoices are split into "Parts" and "Labor" fees. Parts are due at the time of sale and labor is due upon completion of work. We make it very easy to pay your deposit online once your estimate is converted into an invoice then emailed to you. Simply click the link in the email to pay your deposit (be sure to change the total amount due to the total invoice minus labor). Once payment is received, all parts are then ordered. We will reach out to you once we have all of the parts for your job to schedule your work.
No Motor or Transmission Work
We do not perform any motor or transmission work at Bull Run 4x4. Our expertise starts at the transfer case and back. We can perform work on transfer cases, axles, gears, lockers, suspension, steering, wheels, tires, brakes and more. If you need motor or transmission work, please ask us for a referral to a shop that we recommend. We're happy to provide referrals for things that are outside of our wheelhouse.